IN Administration Senior System Analyst.Revenue Management & Broadband

 

IN Administration Senior System Analyst.Revenue Management & Broadband - ( 2300027C )

Description

Job Purpose

To contribute in the fulfilment of the company’s short & long term business plans by designing & supervising the development of innovative charging solutions for assigned customer segment, and delivering continuous enhancements & cost saving initiatives on the charging system. In addition to managing & mentoring of development team ensuring smooth execution of team daily activities and optimum quality of deliverables.

Report To Position Name

 Managing & mentoring of development team:
Leads, motivates & coaches a team of charging solution designers & developers and technically enabling them to fulfil the calendar of the designated customer segment.

 Delivering continuous enhancements:
Accountable for fulfilling designated segments enhancements as part of the charging section strategy to facilitate the day-to-day work, enhance customer experience and maximize revenues.

 Charging solutions design:
Supervises the design of innovative solutions on the charging system for commercial requirements availing new propositions and services to Etisalat customers

 Products & services development:
Supervises all implementations of Etisalat’s products and services on the charging system to ensure compatibility with section development guidelines and conventions

 Quality assurance activities:
Reviews all deployment packages before their production release to avoid any revenue loss scenarios or unsatisfactory customer experience

 3rd line charging support:
Ensures quick & accurate response to customer’s complaints by development team, acting as 3rd line support, to enhance customer experience & production stability

 Acceptance of new features:
Assessing all new system upgrades and ICP uplifts and their impact on the charging system nodes, as well as acceptance of all features and capabilities to provide state of the art innovative services

 Reporting & documentation:
Reports designated segment updates and team status to team’s line manager and ensures delivering of technical reports / documents for team tasks with other charging development teams to facilitate knowledge sharing & platforms maintainability

Qualifications

QUALIFICATIONS_ESSENTIAL

Knowledge:
 Advanced knowledge about GSM / LTE mobile networks
 Advanced knowledge about Intelligent networks (Ericsson charging system)
 Advanced knowledge about core networks and SS7 protocols
 Basic knowledge about SQL, Linux and software programming languages (As Java / C++)

Education:
BSc degree in electrical engineering / telecommunication engineering / computer science or computer engineering is required from a reputable university

Prior Work Experience:
 5 years’ experience in telecom & charging fields
 Hands on experience on Ericsson charging system

Language Proficiency:
Fluency in both spoken & written English & Arabic language is required.

Problem Solving:
Must be able to resolve day-to-day conflicts to ensure smooth operations of daily activities

Innovation:
Must continually enhance existing processes & charging methodologies to enhance TTM

Skills & Abilities:
 Proficiency in Microsoft office
 Excellent communication & presentation skills
 Logical thinking & advanced analytical skills
 Management & leadership skills
 Negotiation skills
 Business analysis and project management skills

CERTIFICATIONS_ESSENTIAL

 CBAP & PMP certifications are a plus
 Scrum certifications are a plus

Job : Senior Analyst

Organization : Etisalat-Misr

Non-Management

Job Posting : 19/Nov/2023, 4:00:00 PM

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