Consumer Engagement Supervisor
POSITION SNAPSHOT
Company: Nestlé Business Services
Location: Cairo, Egypt.
Department: Integrated Marketing Services
Bachelor’s Degree Holder
POSITION SUMMARY
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
CES Supervisor drives operational excellence and delivery of Consumer Engagement team across projects. Responsible for evolution of service line in collaboration with operational partners, solution leads and other NBS centers. Managing team members and workstreams to bring value to the business by ensuring consistent first-time right service delivery. Identifying, analyzing, solving, and presenting viable integrated solutions to address business problems.
- Overseeing consumer engagement services ensuring the Project Service level agreement and KPIs.
- Drives service excellence and develops expertise in the team.
- Develops and evolving workflows and processes to scale services for the Integrated Marketing Services department.
- Leads implementation of new ways of working for specific projects within the service line.
- Manages relationships with key business partners in market, business, or function.
- Ensures the performance of the team, timely problem solving and controlling critical activities by daily checks, feedback, and performance KPIs discussion on team meetings.
- Experience in Contact Center and Community Management Operations.
- Experience in Auditing / QA / Controls for the Contact Center or Community Management.
- Project Management Experience, or experience of leading and coordinating complex tasks where the leadership and management skills were required.
- Proven experience in enabling results through others and ability to achieve this across cultures.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
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